FREQUENTLY ASKED QUESTIONS
What is Fuzzie?
Fuzzie gives you instant cashback on lots of awesome brands. It's a smart new way to shop that lets you stretch your dollar effortlessly. If you keep using Fuzzie first when you shop, you can potentially save thousands every year.
How does it work?
Fuzzie sells e-gift cards from major brands and awards you instant cashback for your purchases. Here is how it works:
Step 1. Choose a gift card
Browse over 100 brands on Fuzzie and select the gift card value you would like to buy.
Step 2. Confirm your cashback amount
Every gift card value you choose will display the cashback amount you will receive.
Step 3. Checkout and get instant cashback
Pay with your credit card or Fuzzie Credits. Your cashback will be credited instantly into your Fuzzie account after purchase. Use your cashback for your next purchase or cash it out to your bank account.*
Step 4. Redeem your gift card
For online stores like Zalora, enter your promo code sent to you on the merchant site (follow the instructions given on where to enter the code). For physical stores like Dunkin’ Donuts, let the staff enter a pin on the e-gift card on your phone to complete the redemption.
*Cash out feature is coming real soon.
- Step 1. Choose a gift card
What are the key benefits of using Fuzzie?
- You'll enjoy one of the highest cashback rates in town for over 100 awesome brands
- You'll get your cashback instantly instead of having to wait for weeks
- You can stack up your savings with your credit card rewards and cashback sites and earn loyalty points too
- You can also create wish lists, which are sharable among friends, and instantly send gifts to friends directly via WhatsApp, Facebook and email (see Gifting on Fuzzie)
Can Fuzzie gift cards be used to buy items on sale or promotion sold by the merchant?
Fuzzie gift cards are like cash vouchers and they can be used to purchase any items sold by the merchant including items on sale or promotion.
Who can use Fuzzie?
Anyone with a registered Singapore mobile number.
Where is Fuzzie available?
Fuzzie is only available in Singapore for now.
Do I need to buy Fuzzie credits to make purchases?
Not at all. You can pay directly with your credit cards too.
What are the payment methods you accept?
We currently accept Mastercard, Visa and AMEX credit cards. All credit transactions are handled by Braintree, one of the most secure payment processing companies. We also accept payments using Fuzzie credits. You can top up your credits by purchasing The Fuzzie Card and by accumulating cashback.
Can Fuzzie gift cards be used in conjunction with cashback sites like Shopback and Ebates?
Our brand partners do allow this to the best of our knowledge. Nonetheless, these are 3rd party sites that we do not control and we advise that you check with them if in doubt. You can also reach out to us at email@example.com and we will do our best to help.
Must I use my gift cards purchased right away?
Your gift cards are valid for several months and you can use them anytime during this period. You can check the validity period of each gift card under their T&Cs.
What is a Power Up and how does it work?
A Power Up is a temporary boost to your cashback for participating brands. The Power Up cashback for each brand is highlighted with a lightning icon. You can buy as many gift cards as you like (subject to the sales limits set by the brands) during the Power Up period to enjoy the bonus cashback and use them anytime within the validity period of the gift cards..
I have a Power Up code. What should I do?
Simply activate your code on Fuzzie to enjoy your Power Up. Go to the app home page>Me>Fuzzie Code. Enter your code and press activate. You will now see a Power Up timer counting down the time before your Power Up ends. Brands that have powered up will be marked by a lightning icon, which will also show the bonus cashback amount you can enjoy.
Can I get a refund for the gift cards bought?
Gift cards sold are final and we are not able to refund if you change your mind. We will help you if you face any issues redeeming your card. Drop us an email at firstname.lastname@example.org if you need help.
What are the payment methods you accept?
We currently accept Mastercard and Visa credit cards. All credit transactions are handled by Red Dot Payment, an award-winning payment gateway from Singapore. We also accept payments using Fuzzie credits.
*NETSPay and DBS funds transfer options will be available soon.
Redeeming gift cards
How do I redeem my gift cards?
Simple! If you are redeeming a brick & mortar brand like Costa Coffee, press the Redeem button on your gift card and present your phone to the staff for them to enter a pin.
If you are redeeming an online brand like ZALORA, press the Redeem button to obtain your unique gift code. Copy and paste the code either on the merchant's promo code section during checkout or on their Gift Card section. Instructions are given on your gift card on which option to follow.
Why is there a countdown timer shown after I choose to redeem my gift card for online brands?
Users have given us feedback that they were finding it increasingly difficult to separate their used gift cards from the unused ones as they purchased more and more gift cards. We've devised the countdown system to automatically separate out the used cards, making it a lot easier for you to manage all your cards.
How long is the countdown for redeeming online brands?
The countdown timer is set at 24 hours from the moment you press the Redeem button and approve redemption. The countdown will not commence if you do not approve redemption. You can redeem your gift card anytime during the validity period of your card which typically ranges from 3 months to 12 months.
Can I still use my gift code on the merchant site after the countdown?
Yes, you can. The countdown only moves the card to the "Used" section of your Gift Box. Your gift code will still be active (as long as it's within its validity period) and you can still redeem it on the merchant site.
Will I be able to access my gift code after the countdown?
Yes, you can. To retrieve your code, go to the "Used" section of your Gift Box, open your gift card and press the View Code button.
What is the exchange rate of credits to SGD?
1 credit = SGD $1
How long are the credits valid for?
Credits are valid on a 2 year rolling basis. When you top up your credits either through purchase of more credits, activating of Fuzzie Cards or by earning cashback, the validity of all your credits will be extended by an additional 2 years from the date of the top up. .
Will I get cashback on the Fuzzie credits used to make purchases?
Yes you will! We treat your credits like cash.
How do I top up my Fuzzie Credits?
You can top up by purchasing more credits directly on the app, activating Fuzzie Cards or simply by shopping on Fuzzie and earning cashback.
Can I cash out my Fuzzie credits to my bank account?
We are still working on the cash out function. But we plan to make it work something like this:
Simply make the request on the Fuzzie app and we'll do the transfer for you within 7 working days. Take note that:
- We can only make transfers to Singapore based accounts.
- A minimum cash out amount of S$20 is required.
- There is a 3% + $0.50 admin fee on the amount to be cashed out.
What is the referral promotion you offer?
When friends sign up on to Fuzzie with your referral code, they get $5 credits immediately. When they spend a total of $25, you will receive $5 credits too.
How do I obtain my referral code?
You can find your referral code by going to the Me section of your app > Invite friends.
How do I keep track of all my referrals?
You can track your referrals by going to the Me section of your app > Invite friends > View my referrals.
Why does my referral tracker indicate "Pending" next to my referral?
You see this status when your referrals have not met the minimum spend of $25 to unlock your referral reward. Once they reach this amount, their status will be changed to "Success" and you will receive your cool reward.
The Fuzzie Jackpot
What is the Fuzzie Jackpot?
The Jackpot is a fun game that we run every week where you can win awesome cash prizes. It's our way of rewarding you even more for your support.
What are the cash prizes that I can win?
These awesome prizes await you:
1st prize: S$3,000 cash
2nd prize: S$1,500 cash
3rd prize: S$500 cash
Starter prizes: S$100 cash x 10
How can I win the Fuzzie Jackpot?
Step 1: Buy any item you like from the Fuzzie Jackpot
Step 2: Get one or more free Jackpot tickets with your purchase
Step 3: Set your 4-digit (4D) number for each Jackpot ticket
Step 4: Match the 4D numbers we pick during our weekly live draw and win!
Can I use my credit card to purchase items on the Fuzzie Jackpot?
You can only buy items on the Fuzzie Jackpot with your Fuzzie credits.
Can I set my own 4D number?
You can set any combination you like. Time to get lucky!
When is the live draw conducted?
The live draw is held every Saturdays, 6.35pm.
When is the cut off time to receive Jackpot tickets for the current week's draw?
Sales for the current week stops 15 minutes before the live draw.
How do you select the winning 4D numbers?
We base in on Singapore Pool's 4D results for the Saturday draw. We use the same numbers that they draw for 1st, 2nd, 3rd and Starter prizes.
I have several Jackpot tickets with the same winning 4D number. Can I win multiple prizes?
Yes you can! Every winning ticket entitles you to one prize.
Can there be more than 1 winner for each prize? Will all the winners get the same prize money or will it be split?
There can be multiple winners for each prize. Each winner will get the full value of the prize.
Will I be winning cash or Fuzzie credits?
You will be winning cold, hard cash ;)
I've won! How do I claim my prize?
Congrats! Simply write to us at email@example.com with your bank name and account number. We will transfer the prize money directly to your bank account.
How long will it take for me to receive my prize money?
Your prize money will be deposited to your bank account within 30 days from the day we receive your email confirmation.
Is Fuzzie Jackpot legal?
Absolutely! We have received approval from the Singapore Police Force to run the Jackpot for all our fans.
What are Lucky Packets?
They are a fun way to send friends Fuzzie credits and Jackpot tickets and wish them luck.
How do I send Lucky Packets?
Step 1: Choose how many packets to create and the amount of credits and Jackpot tickets to add
Step 2: Personalise it with your message
Step 3: Once ready, checkout and make payment
Step 4: Send your Lucky Packet! Your packet will be wrapped into a nice link that you can send by WhatsApp, SMS, Facebook Messenger, Email or copy and paste the link anywhere you like.
How do I top up my credits/Jackpot tickets if I do not have enough to send in my Lucky Packets?
You will be given the option to top up when you are creating your Lucky Packets.
What are the delivery methods available?
You can send your Lucky Packets via WhatsApp, Facebook Messenger, SMS, Email or copy and paste the link anywhere you like.
How long will delivery take?
Delivery happens instantly!
How do I add friends to send my Lucky Packets to?
You can do this right after payment.
Who can I send Lucky Packets to?
You can send them to anyone who has a Singapore registered mobile number.
How do I send Lucky Packets to a group of friends on WhatsApp or WeChat?
When setting up your Lucky Packet, you first need to decide on the number of packets to send to your group. After you have made payment, choose WhatsApp or WeChat as your delivery method and then choose your group chat to send your Lucky Packet link to.
How can my friends open and claim my Lucky Packets?
They just need to click on the Lucky Packet link that you sent to open it. To claim, they need to sign in to their Fuzzie account (or create a new one if they don't have one- they will be guided on this). Your Lucky Packet will then be automatically added to their Fuzzie wallets.
Do my friends need a Fuzzie account to receive my Lucky Packets?
They do not need an account to receive. But they will need to sign up to Fuzzie (or sign in if they already have an account) to claim it.
Who can become the Champion in each Lucky Packet round?
The Champion will be the friend who has received the highest amount of Fuzzie credits. Champions will only be determined when you send 2 or more Lucky Packets in a single link and the Fuzzie credits are randomly split among the packets. No Champion will be declared if only Jackpot tickets are sent.
The Fuzzie Card
What is The Fuzzie Card?
The Fuzzie Card gives you credits to buy anything on Fuzzie.
What makes The Fuzzie Card such a cool gift?
- The Fuzzie Card offers the most exciting range of brands compared to any other voucher in the market.
- It is the only voucher that gives you INSTANT cashback, which boosts the actual value of the card. For example, you can potentially stretch the value of a $100 card to over $140 through cashback.
- Unlike most vouchers, the Fuzzie Card can be stored digitally on your mobile allowing you to use it anytime, any where without having to clutter your wallet
- The credits you receive from the Fuzzie Card does not expire as long as you use it or top up once every 2 years
- The Fuzzie Card looks really stunning and is great for any gifting occasion from birthdays to housewarming parties to baby showers and staff rewards.
What can I use the Fuzzie Card to buy?
You can use it to buy gift cards from a wide range of awesome brands from major online shops to restaurants, spas, hotels and entertainment.
Where can I buy the Fuzzie Card?
You can purchase it from our website. Physical cards will be mailed to you whereas e-cards will be instantly delivered to you via email. Alternatively, you can buy the physical cards from any one of our distributors. See the list and buy your gift cards here.
How long are The Fuzzie Cards valid for?
For e-Cards, you will need to activate them within 2 years from the date of purchase. For physical cards, you need to activate them by the date printed on the card, which is typically about 2 years long. Once you activate the card, your credits will never expire if you keep topping up at least once every 2 years from the date of activation. You can top up by earning cashback from your next purchase or by activating another Fuzzie Card.
Gifting on Fuzzie
How do I send a gift?
You can send your gift in 3 simple steps:
Step1: Personalise it
Step2: Pay the Bear
Step3: Send your gift!
Your gift will be wrapped into a nice link that you can send by WhatsApp, SMS, Facebook Messenger, Email or copy and paste the link anywhere you like.
How can my friends open and redeem my gift?
They just need to click on the gift link that you sent to open your gift. To redeem, they need to sign in to their Fuzzie account (or create a new one if they don't have one). Your gift will be automatically added to their Gift Box and they can redeem anytime during their validity period.
Who can I send my Fuzzie gifts to?
You can send your gift to anyone who has a Singapore registered mobile number.
What are the delivery methods available?
You can send your gift via WhatsApp, Facebook Messenger, SMS, email or any other method that you like.
How long will the delivery take?
Delivery happens instantly!
Does my friend need a Fuzzie account to receive the gift?
Your friend does not need an account to receive. But he or she will need to sign up to Fuzzie in order to be able to redeem the gift.
When I send a gift, who gets the cashback?
You will be rewarded with the cashback and your friend gets your thoughtful gift.
Can I send my Fuzzie credits and Jackpot tickets as gifts?
Yes you can! You can send them to friends as Lucky Packets. Go to your app home page and select Lucky Packets. You can determine the amount of credits and Jackpot tickets to send and you can deliver them via WhatsApp, email or any other channel you like by copying and pasting the link generated. Friends do not need the Fuzzie app to receive your gift. However they will need to set up an account to open the gift and use it- we'll provide a step by step guide for your friends.