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The Fuzzie Club is a premium membership that provides members with exclusive privileges from a wide range of merchants from dining, entertainment, groceries and beauty to wellness, healthcare, kids, enrichment and more.
You need to get invited by someone to access the Fuzzie Club app and view all the available privileges. To start using your privileges, you need to activate your account by paying an activation fee and monthly maintenance fees. Redemption for the privileges are easy and you can find instructions to do so on every privilege.
The Fuzzie Club is an exclusive club meant primarily for corporate employees and invited guests. You can access the Club if you have a referral or invite code.
We'll be happy to speak with your company HR or management. Write to our friendly team at email@example.com and we'll get in touch with you to coordinate.
It is great that you are looking out for the welfare of your employees and we will be delighted to further boost that for you. We work closely with many companies to effectively engage and excite their employees on the Fuzzie Club programme. Many companies have also reported to enjoy savings on their flex claims as Fuzzie lowers the costs for eligible services through our generous subsidises with partners.
Fuzzie works on top of all your existing benefits (think of it as a welfare booster pack) and you can roll it out within a day. We will provide all the marketing materials, email templates and co-branded assets to make it really easy for you to announce to your staff and look good too! For larger companies, we will provide a complimentary online video session to help employees activate their memberships on the spot.
We have various models of working together and offer bulk volume pricing. Reach out to us at firstname.lastname@example.org and we will be happy to share more.
The Fuzzie Club is available only in Singapore for now.
Fuzzie works synergistically with all your existing programmes without any disruption. Think of Fuzzie as a wonderful booster pack to further enhance your employee benefits. We can help to fill in the gaps. For example, if your employee programme does not support core dental or dental cosmetics, your employees can use our dental privileges to enjoy substantial discounts on both fronts. Similarly, if your programme does not support employee dependents, they can use Fuzzie to extend healthcare subsidies for their family, including parents and their maids too!
We currently do not provide those services. Think of us as a welfare booster pack with lots of amazing employee benefits. Having said that, we'll be happy to recommend our partners who do provide those services.
After you subscribe to be a member, all the Privileges will be unlocked and made available for you to redeem. In most cases, for redemption at the physical store, simply swipe your screen to confirm and present the success page to the staff. For online redemptions, you will be given a unique code that you can apply on the merchant's website. Every Privilege will have an easy "How to Redeem" section that you can refer to.
Only press "Redeem" when you are ready to use your privilege at the merchant physical or online store or as indicated in the Privilege. Once you "Swipe" to confirm redemption, your Privilege will be deactivated.
The Premium label is used to mark brands that are more higher end. As a Fuzzie member, you enjoy full access to these Premium brands too and no additional fees are required.
Each brand comes with a set of Privileges. After you have successfully redeemed a Privilege, it will be deactivated and the estimated savings will be added to your overall savings score.
The savings that we show are the estimated amount aggregated from the data we receive. We strive to be as accurate as possible and to this end, we also allow you to indicate some options like quantities and types of services you are redeeming so that we can more accurately identify your savings. Having said that, we will not be able to know precisely the actual spending done at the store. In most cases, we get the feedback that the members' actual savings are higher than what we estimated.
Each Privilege can be redeemed only once during your annual membership coverage. Multiple Privileges mean that you can use that same offer more than once.
After you subscribe for the membership, all the Privileges will be unlocked. When you see the Redeem button available, it means that you can redeem them without needing to pay anything extra. A handful of the Privileges require a nominal amount of credits in the range of $0.50 to $3 for you to activate, which can only be done after you become a Fuzzie member. Some merchants offer cash vouchers that you can purchase at a discounted price and earn cashback. This privilege is only available for Fuzzie members.
All the Privileges listed are on a per outlet basis unless otherwise indicated.
They vary with each brand. Almost all of the brands enable you to redeem the Privileges several times a year for each outlet.
Yes you can in almost all the cases. You can select the quantity of 1 for 1 and we will calculate the estimated savings you will enjoy. For the few brands that do not allow this, we will indicate in the Take Note section of their respective Privileges.
Healthcare brands are regulated by the Ministry of Health (MOH) and are we are not allowed to show savings or do price comparisons. For each healthcare brand featured on Fuzzie, we provide the member rates that have been specially subsidised for you. The savings will be calculated and awarded to your Fuzzie Savings History after your visit to the clinic. We do encourage you to call the clinic and do your price comparisons for you to discover your savings in advance. (We are confident you will quickly realise that our savings are really the greatest in the country hands down as we negotiate incredibly hard for you! :)
Fuzzie privileges in healthcare are made available for your family members and maid living in the same house. Healthcare services that are applicable for this include GP, dental, health screening, specialists, mental health, TCM and eye care (including spectacle shops) and others that may be added from time to time. We will indicate eligibility on the merchant Privilege.
You can redeem the Privilege on their behalf on the day of their appointment and pass them the screenshot. The clinic will check the screenshot and verify their relationship with you via their IC/Work Permit. They will pay the subsidised member rate directly to the clinic.
Privileges are fully refreshed upon renewal of your annual membership.
As with all platforms, brands do come and go for a variety of reasons. As part of our terms, we do indicate that we cannot guarantee the brands and privileges shown will be the same throughout the membership duration. Having said that, we constantly bring in new brands and refresh the offerings to keep the Fuzzie Club exciting for everyone.
In order to prevent fraud, we have set a limit on the total amount of paid Privileges each member can purchase from each brand. The limit is set in such a way that all members can reasonably consume in a month. In your example, it is likely that the Privilege requires $0.50 to unlock for you to redeem the offer and the limit of $1.50 means that you can unlock that Privilege 3 times in a month. Do note that only a handful of these Privileges require additional fees to unlock. Nearly all the thousands of privileges inside Fuzzie are made fully available when you subscribe as a Fuzzie member.
When you are redeeming regular Club Privileges, the merchant will provide you with the discount and you simply pay the merchant directly using whichever payment method they have available (credit card/cash/Pay Now etc). You do not need to pay through us.
The only exception is when you are buying gift cards or vouchers on Fuzzie. In this case, you will make the payment on Fuzzie to purchase them and redeem at the merchant. You will need to pay any balance amount left from the merchant bill directly with the merchant.
Stories are hosted on our blog page, which is a separate website that you can access while in the Fuzzie App. To redeem the Privilege listed in the story, go to the Fuzzie App and search for the brand carrying the Privilege. On the brand page, open your Privilege and follow the easy steps for redemption. You can add the brand to your Favourites for a quick access in the future.
You do not need to use Fuzzie Credits to pay merchants when redeeming your Fuzzie Privileges. You can pay them directly using your credit or debit card or any other payment method you like that they accept. Credits are only needed when purchasing vouchers sold on Fuzzie, which are only just a handful compared to the thousands of Privileges we offer.
For individual accounts, subscription includes an annual activation fee of $99.90, excluding GST and credit card charges.
For corporate accounts, the pricing is based on the company's usage profile to optimise savings for you and we will provide you with a quotation. Talk to us! email@example.com
If you are purchasing within the app, the period of coverage will be for one year from the date you subscribed. If you are purchasing via an external channel, for example a corporate purchase, the duration of your pass will be based on what has been pre-agreed prior to your purchase.
Directly on the app, we accept Mastercard and Visa credit and debit cards.
For corporate purchases, you will be invoiced outside of the app and you can choose to pay either via Mastercard or Visa credit and debit cards, PayNow or regular bank transfer as advised on your invoice.
We use Stripe as our payment gateway provider. They are one of the most secured providers in the world processing for millions of merchants. All credit card credentials are encrypted and managed securely by them.
After you have made payment, your Fuzzie representative will contact you and provide you with your membership codes and easy guide for activation. In the first month, we will provide you with a report on the activation rate and which codes have not yet been activated so that you can follow up with the relevant staff to remind them to activate their accounts. For companies that have a staff strength of 15 employees and above, you can request for a 15 minute virtual onboarding session with us where we will introduce your staff to the Fuzzie benefits and carry out a mass activation on the spot for all the attendees as well as help address any questions they may have.
We have various billing options. Generally, we do billing once a year. For new employees joining, we will prorate the fees and add these to the next year billing cycle. For employees leaving, you have the option to cancel their account and transfer to new employees. There are no additional charges for transfer of accounts. However, no refunds will be given for cancellations.
For easy account management, renewal for all employees in your company will be on the same date.
Corporate members will always be given the priority to renew each year and we will guarantee placements for all your employees. However, should you pause or skip your annual renewal, your priority pass will be given to another company and we will not be able to guarantee a placement for you should you wish to re-enter in the future due to our quota limits.
We control the total intake of members to ensure that we are able to provide a great quality experience for you and create a healthy ecosystem where our merchant partners are comfortable to serve everyone to the best of their abilities. We are selective on who can join to ensure a harmonious environment for all to enjoy.
For individual accounts, yes you can. If there are sufficient credits in your account during the monthly billing, our system will deduct from your credits instead of charging your credit or debit card saved with us.
For corporate accounts, this option will not be applicable for you.
For consumers, your membership renews automatically. You can cancel your membership anytime by writing to us at firstname.lastname@example.org.
For corporate clients, there is no auto-renewal. If you would like to continue with the membership for another year for your employees, we will invoice you separately based on the price quoted.
For individuals, you can cancel your membership at any time by writing in to us at email@example.com and we will stop billing you for the next cycle. We can help you to get a refund within the first month of the renewal if you had not yet made any purchase or redemption. As Fuzzie is an exclusive Club, we will be unable to re-accept a new account request from you in the future whether via purchase or gift received to provide the opportunity for new users and we will not be able to accept any appeals on this as well.
For corporate clients, you can write to your agent or firstname.lastname@example.org and we will not invoice you for the next cycle. As Fuzzie is an exclusive Club, your priority pass for entry to Fuzzie will be given to another company and we cannot guarantee availability for you should you wish to re-enter the Club in the future.
For individual accounts, we can help you to get a refund within the first month of the renewal if you had not yet made any purchase or redemption. Simply write to us at email@example.com to get help. As Fuzzie is an exclusive Club, we will be unable to re-accept a new account request from you in the future whether via purchase or gift received to provide the opportunity for new users and we will not be able to accept any appeals on this as well.
For corporate accounts, there is no auto-renewal available.
For individual accounts, as Fuzzie is an exclusive Club, we will be unable to re-accept a new account request from you in the future whether via purchase or gift received to provide the opportunity for new members and we will not be able to accept any appeals on this as well.
For corporate accounts, re-entry will be based on a case by case basis subject to quota availability.
When you apply your promo code during the purchase of your Club membership, a pop up will be shown to confirm the waiver duration you will enjoy. Simply complete the checkout after you apply your code and the monthly charges will be paused for that duration.
Yes, all your Privileges will be refreshed and you can use them all again, including the free gifts, when you renew your annual Fuzzie Club membership.
Congrats on getting the Promo Code! You will also need an Invite or Referral Code to enter the app before you can use the Promo Code. If you do not have this, ask from the source that gave you the Promo Code. Once you are ready, follow these easy steps https://blog.fuzzie.com.sg/activate-referral-code/
Great job getting the membership! Free membership codes do not require you to input your credit card details and you will not be charged any annual or monthly fees during your entire membership coverage. It is easy to activate your membership. Do take note you will need to enter both your Invite Code/Referral Code and Activation Code. Follow this step by step guide https://blog.fuzzie.com.sg/activate-corporate-code/
Generally you will be able to. However, codes for free memberships and fee waivers are not eligible. For non-eligible codes, a pop up will be shown when you attempt to combine a Referral Code. For eligible codes, simply follow these easy steps and you will be on your way! https://blog.fuzzie.com.sg/activate-referral-code/
To create an account with Fuzzie, you will need either the Invite or the Referral Code, not the Promo / Activation Code. You can only apply the Promo / Activation Code after you are successfully registered in Fuzzie. Follow these easy steps and you will be on your way!
FOR PROMO CODES
FOR ACTIVATION CODES
Activation Codes allow you to obtain a complimentary access to the Club membership. There are no credits given and credits are not required for you to redeem nearly all the Privileges with the exception of a few premium Privileges that may require $0.50 to $3 credits.
The Fuzzie Club Referral Programme is really powerful. You will be granted the powers to invite friends to join the exclusive Fuzzie Club (entry is strictly by invitation only). And you will earn Fuzzie Credits when your referrals subscribe to the Club. You can use your Fuzzie Credits to purchase premium offers and gift cards or to offset your Club subscription fees. Go to your App>Me>Invite Friends to view your referral code and find out more.
It's super easy to use the Referral Code and yes you can stack it with Promo Codes (except for codes provided as free giveaway or for a $0.50 activation fee). Follow the visual guide here to see how the whole thing works https://blog.fuzzie.com.sg/activate-referral-code/
Yes, Fuzzie is all about transparency. They can register an account with your Referral Code to gain entry and explore all the benefits and the terms. Once ready, they can subscribe with your Referral Code and the both of you will earn Fuzzie Credits as rewards. Refer to your Invite Friends page on the app to find out the reward you will enjoy.
Please use only small caps when entering the referral code. For example, it should be "rachel123" and not "RACHEL123".
The amount of Referral Rewards you can earn will be indicated on your Friend Referral page in the Fuzzie app (Me>Invite Friends). There is no cap to the total referral amount you can earn and you are welcome to refer as many friends as you like.
You earn Fuzzie Credits immediately when your referrals complete payment for the first year of their Fuzzie Club membership.
You can easily track all your referrals and rewards from your Friend Referral page in the Fuzzie app (Me>Invite Friends). Your Fuzzie Credits earned will be automatically credited into your Fuzzie Wallet that you can use for purchases on Fuzzie.
Referrals should only be used for personal and non-commercial purposes, and only shared with personal connections that will appreciate receiving these invitations. Referral links should not be published or distributed where there is no reasonable basis for believing that all or most of the recipients are personal friends (such as coupon websites, or social or commercial forums) unless they are specifically authorised by us as part of a partnership.
1 credit = SGD $1
Credits are valid for 1 year from the date they are credited to your account.
Your credits are treated like cash and you will receive your cashback when you make payments with them.
You can top up from your app Home Page with your credit or debit card.
Fuzzie credits are not available for cashing out.
If you are redeeming a brick & mortar brand, press the Redeem button on your gift card/voucher when you are at the merchant store and present your phone screen to the staff to verify.
If you are redeeming an online brand, press the Redeem button to obtain your unique code. Copy and paste the code either on the merchant's promo code section during checkout or on their Gift Card section. Follow the instructions given on your gift card/voucher.
Gift cards/Vouchers sold are final and we are not able to refund if you change your mind. We will help you if you face any issues redeeming your purchase. Drop us an email at firstname.lastname@example.org if you need help.
Your gift cards/vouchers are valid for a period of time and you can use them anytime during this period. You can check the validity period of the item in its T&Cs section.
Users have given us feedback that they were finding it increasingly difficult to separate their used gift cards/vouchers from the unused ones as they purchased more and more items. We have devised the countdown system to automatically separate out the used cards, making it easier for you to manage all your cards.
Yes, you can. The countdown only moves the card to the "Used" section of your Wallet. Your code will still be active (as long as it is within its validity period) and you can still redeem it on the merchant site. You can retrieve your code at any time by marking your card as "Unused".
The countdown timer is set at a standard 60 minutes from the moment you press the Redeem button and approve redemption. The countdown will not commence if you do not approve redemption. You can redeem your gift card/voucher anytime during its validity period.